Privacy Policy

Introduction

JAMGOODLIVING LLC ("JAMGOODLIVING," "I," "me," or "we") respects your privacy and is committed to protecting the personal information you share when you visit jamgoodliving.com, book a session, join a program, or become part of the Jam Fam.

This Privacy Policy explains what information I collect, how I use it, who I share it with, and the choices you have. It applies to anyone who visits my website, books a call, purchases a program, or subscribes to my emails or community spaces.

Information We Collect

Information you give me directly:

• Name, email address, and phone number when you book a call, join my email list, or sign up for a program
• Payment information when you make a purchase (processed securely by Stripe or PayPal; see Payment Processing below)
• Anything you share with me during sessions, discovery calls, coaching, or in community spaces like The Presence Practice

Information collected automatically:

• Standard website analytics (pages visited, time on site, browser and device type) when you browse jamgoodliving.com
• Cookies and similar tracking technologies used by my website and booking platform (see Cookies & Website Analytics below)

How We Use Your Information

I use the information I collect to:

• Book, schedule, and deliver the sessions, programs, and services you've purchased
• Process payments and send receipts or invoices
• Communicate with you about your bookings, programs, and account
• Send marketing emails or updates about JAMGOODLIVING offers, when you've opted in
• Improve my website, programs, and client experience
• Meet legal, tax, and accounting obligations

Payment Processing

All payments are processed securely through Stripe and PayPal. JAMGOODLIVING does not collect or store your full credit card number, bank account number, or other sensitive payment details; those are handled entirely by Stripe's and PayPal's own secure systems, governed by their own privacy policies.

I retain records of transaction amounts, dates, and the service purchased for bookkeeping and tax purposes.

Cookies & Website Analytics

My website may use cookies and similar tracking technologies to understand how visitors use the site and to keep booking and login sessions working properly. These are standard tools used by most websites and booking platforms.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some site features, like staying logged in or completing a booking.

Third-Party Service Providers

I work with trusted third-party platforms to run JAMGOODLIVING, including:

• GoHighLevel: CRM, scheduling, automations, email/text communications, and The Presence Practice community
• Stripe & PayPal: Payment processing
• Zoom: Live video sessions and calls
• Email & social media platforms: Newsletters, marketing, and community engagement
• Calendly: Appointment scheduling and booking

Each of these providers has its own privacy policy governing how they handle your data. I only share the information these tools need to function; never more.

Email & Marketing Communications

If you opt in (by booking a call, joining my email list, or signing up for a program), I may send you emails or texts about JAMGOODLIVING offers, content, and updates.

You can unsubscribe from marketing emails at any time using the link at the bottom of any email, or by contacting me directly. You'll still receive transactional messages, like booking confirmations or receipts, related to services you've purchased.

Phone Calls & Text Messaging

Phone calls with JAMGOODLIVING (discovery calls, sessions, and coaching calls) may be recorded and logged for quality, training, and reference purposes. By scheduling a call, you consent to that recording.

Text messaging is used to enhance your experience: appointment reminders, session details, and additional information that help the process go more smoothly. Text messaging is never required to receive services; it's a convenience, not a condition. You can opt out of text messages at any time throughout your engagement, and doing so will not affect your access to sessions or programs.

Through opt-in forms you consent to receive non-marketing text messages from JAMGOODLIVING LLC about JAMGOODLIVING UPDATES, INSIGHTS, AND INFORMATION. Message frequency varies, message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted

Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text message services.

Data Sharing & Disclosure

I do not sell your personal information. I share it only:

• With the service providers listed above, solely to operate my business and deliver your services
• When required by law, subpoena, or legal process
• To protect the safety, rights, or property of JAMGOODLIVING, my clients, or others

Data Security

I take reasonable steps to protect your personal information, including relying on the security measures built into GoHighLevel, Stripe, PayPal, and Zoom. That said, no method of transmission or storage is 100% secure, and I can't guarantee absolute security.

Data Retention

I keep your information for as long as needed to provide services, meet legal and tax obligations, and maintain accurate business records, typically for the duration of our working relationship plus a reasonable period afterward. You can request deletion of your information at any time, subject to the limits described below.

Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information I hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent for data I process based on your consent
• To exercise any of these rights, contact me at [email protected]. I'll respond within a reasonable timeframe. Some information may need to be retained for legal, tax, or accounting reasons even after a deletion request.

Children's Privacy

JAMGOODLIVING's services and website are intended for adults. I do not knowingly collect personal information from children under 13. If you believe a child has provided me with personal information, please contact me so I can remove it.

Changes to This Policy

I may update this Privacy Policy as JAMGOODLIVING grows and evolves. The version posted on my website is always the current one, and continuing to use my services after an update means you accept the revised policy.

Contact Us

Questions about this Privacy Policy or how your information is handled? Reach out any time at [email protected].